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Payment Information |
For
online purchases we offer a secure transaction and auto payment with
each major credit card displayed below -or- you may submit your order
without payment and contact us directly for payment, this option is
below the credit card information during checkout. You must submit
your order so we view your non-payment order.
For all transactions you must have your Card code for
security reasons. Below are images to help you locate your card code
on your credit card.
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| Credit
Card Options
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| American
Express |
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MasterCard |
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| Discover |
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Visa |
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| Card
Code/CVV2 CID
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| American
Express |
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MasterCard |
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| Discover |
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Visa |
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| We also accept Personal Checks, Business Checks, Cashiers Checks, and Money Orders. All checks
are held 2-10 Business Days, or until check has cleared. |
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Shipping Information |
| All
blank items ship within 48 hours not including weekends or holidays.
For embroidered items please allow 10-12 working days to apply the
embroidery to the garment. If you do not approve your logo, we will
not apply the logo to your garment. If this is the case your order
time will be delayed. If additional items are purchased after the
initial order is placed this will also delay your order. We offer
ground shipping, 3 day, 2 day and overnight. When selecting you shipping
method, please keep in mind the 10-12 working day turn around time
(for production) and then shipping time. For companies that need
embroidery and a faster turn around time than 10 working days
rush orders are available according to production, please call (866-266-1888)
to inquire about rushing orders and if we can accommodate you. Note: For security reasons, we can only ship to the billing address of the card holder. Please
contact us if you would like to ship to a different address. |
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International Orders/Shipping |
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Rush Orders |
| All
orders of over 144 garments must be approved by phone for rushing.
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Standard Production time is 10-12 working days |
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Express Production we will ship in 6 working days ($25.00 Rush fee) |
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Urgent Production times we will ship in 4 working days ($50.00 Rush
fee) |
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Returns and Exchanges: |
All returns/Exchanges MUST be called in for obtaining RAN (Return Authorization Number) from the Returns Dept.; all returns/exchanges are subject to inspection before credit is issued, no credit will be given for washed or used garments. Decorated (embroidered or screen printed) items can not be returned nor exchanged. No Restocking Fee on returns or exchanges as long as they’re made within 20 days after items being received. All returns must be made within 20 days of when items received. All sales are final after 20 days. Credit will be issued within 2 billing cycles (usually around 20 business days). Credit does not cover shipping cost and it is the customer responsibility to ship items back to our facility and finally when returns for items offered with free freight; freight charge will be reinstated.
Orders waiting for approval can be cancelled with a 8% fee (excluding artwork, or setup charges) within 90 days.
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Damaged Items |
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Any damaged item should be called in immediately to our returns dept. and we will either replace the item or call it back and ship another one. Damaged orders must be called in within 15 days from the date was received.
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Order Changes & Cancellations: |
Any modification or cancellation must be made and acknowledged by a sales representative; since we process orders promptly we can take changes and modifications in the same day the order was received; once orders are in process they can’t be changed or modified; as for blank items (no decorations) changes or cancellations are impossible to make since we process and ship almost immediately.
Orders waiting for approval can be cancelled with a 8% fee (excluding artwork, or setup charges) within 90 days.
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Privacy |
| We
respect your privacy and do not sell, rent or loan any information
requarding our clients to any third party. We use this information
for processing orders, and statistices to improve the web site for
our clients. |
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Washing |
Please
follow washing instructions provided on Garment tags for the longevity
of the garment.
If your embroidery still has a plastic film on part's please be aware
that this dissolves in water. |
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